Effective Date: February 1, 2026
At The Lizadel Experience, each product is carefully handcrafted and made to order. Due to the personalized nature of our products, all sales are final and we do not accept returns or exchanges.
However, your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos of the issue so we can review and assist you.
If the issue is approved, we may offer a replacement or refund at our discretion.
We are not responsible for errors made by the customer, including incorrect details provided at checkout, incorrect shipping information, or changes requested after production has begun.
To report an issue, please contact us at: